Refund policy

RETURN AND REFUND POLICY

SMALL BODY BIG BRAIN — Return and Refund Policy

Last updated: October 10, 2026

1. Return Policy

At SMALL BODY BIG BRAIN, customer satisfaction is important to us. If you are not satisfied with your purchase, please contact us to discuss your return options.

Return eligibility, time limits, and conditions will follow the return rules displayed at checkout and applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please email us at marcopierre509@gmail.com.

Please include your order number, a description of the issue, and clear photos of the item when appropriate. We will review your request and explain the available options.

3. Refunds

Once your return or refund request has been reviewed and approved, we will notify you of the outcome.

Approved refunds will be issued to the original payment method when possible. The time it takes for the refund to appear may depend on your payment provider or bank.

4. Exchanges

If you need a different size, color, or item, please contact us at marcopierre509@gmail.com. Exchanges are subject to product availability and applicable return rules.

5. Return Shipping

Return shipping costs and responsibility will depend on the reason for the return, the applicable store rules, and any legal requirements. We will provide instructions when your return request is reviewed.

6. Order Cancellations

If you need to cancel an order, contact us as soon as possible at marcopierre509@gmail.com. We cannot guarantee cancellation once an order has been processed or shipped.